Watch and phone doesn’t connect

Discussion in 'Apple Watch Talk' started by goodcrna, Jan 28, 2018.

  1. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    I can’t get my watch and phone to communicate. When I attempt to Download the new iWatchOS it states unable to communicate.

    None of my workout info is transferred either. I’ve reset both phone and watch several times. Still get failure to connect msg.

    My weather on the watch doesn’t update either.

    Appreciate any help.
    Greg


    Sent from my iPhone using Tapatalk
     
  2. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    After reading the msg below I’ll attempt resetting several times!!??..


    Sent from my iPhone using Tapatalk
     
  3. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    Reset 5 times. Still doesn’t seem to connect.


    Sent from my iPhone using Tapatalk
     
  4. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    Tried to unpair and re-pair my phone and watch. Mistake!!! Won’t pair!!


    Sent from my iPhone using Tapatalk
     
  5. gary16XC90

    gary16XC90 New Member

    Joined:
    Aug 15, 2017
    Messages:
    3
    Likes Received:
    4
    Trophy Points:
    3
    Model:
    Apple Watch
    Try chatting or calling Apple Care via Mac or PC. I have found Apple Care to be most helpful.

    You will want all of your relevant devices plugged into power before you call along with knowing where and having your last backup available for both the phone and watch (e.g., iCloud, iTunes).

    What models are your iPhone and AppleWatch? What versions were you successfully running on? How recent is your last backups?


    Sent from my iPad using Tapatalk Pro
     
    • Like Like x 2
  6. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    iPhone 6plus, iWatch 3wLTE. Backups are 2months old ish!!! I’ll make an appt at local Apple Store. Thanks.


    Sent from my iPhone using Tapatalk
     
  7. gary16XC90

    gary16XC90 New Member

    Joined:
    Aug 15, 2017
    Messages:
    3
    Likes Received:
    4
    Trophy Points:
    3
    Model:
    Apple Watch
    Sounds good. I have even chatted/called online if the store location is not convenient or you’re a bit impatient like I tend to be. My nearest Apple Store is +80 miles away.) Good luck!


    Sent from my iPad using Tapatalk Pro
     
  8. twerppoet

    twerppoet Well-Known Member

    Joined:
    Sep 9, 2014
    Messages:
    421
    Likes Received:
    491
    Trophy Points:
    63
    Model:
    Apple Watch Sport
    If you are not doing so, connect the watch to it’s charger when attempting to pair or update.. It is not normaly necessary for pairing or reseting, but it is necessary for updates; and can’t hurt for the others.

    Good luck.
     
    • Like Like x 2
  9. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    Called AppleCare. Took care it. Thanks.



    Sent from my iPhone using Tapatalk
     
    • Like Like x 4
  10. k5mow

    k5mow New Member

    Joined:
    Jan 30, 2018
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Model:
    Apple Watch
    What was the problem. What did it take to fix it.


    Sent from my iPhone using Tapatalk
     
  11. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    Apple was able to connect to my phone and see everything I saw!!! Amazing. I just followed directions. Im not too techy but he deleted something so the phone would communicate with the watch. Took about 10 minutes.


    Sent from my iPhone using Tapatalk
     
    • Like Like x 3
  12. Data_Daedalus

    Data_Daedalus Member

    Joined:
    Feb 5, 2017
    Messages:
    50
    Likes Received:
    88
    Trophy Points:
    18
    Model:
    Apple Watch Sport
    Apple was able to connect to your iPhone and see everything you were seeing?.....

    I’m curious. How did they do that?!!


    Sent from my iPhone using Tapatalk Pro
     
  13. goodcrna

    goodcrna New Member

    Joined:
    Jul 28, 2017
    Messages:
    13
    Likes Received:
    9
    Trophy Points:
    3
    Model:
    Apple Watch
    Apple magic!!


    Sent from my iPhone using Tapatalk
     

Share This Page